Your Safety is important to us.
Natural Gas is perfect for heating, cooking and other
household uses. It is an extremely safe form of energy
due to its characteristics. For more information,
please read the below Public Awareness letters or visit our
And of course, always remember to call
at least 48 hours before you dig: (800) 362-2764 or 811.
Northeast Ohio Natural Gas ensures that the natural gas delivered through its pipeline systems is properly odorized. Proper odorization is regulated by D.O.T. and state public utility commissions. Odorization is required for leak detection and public safety. Northeast Ohio Natural Gas routinely monitors the proper odorization of its pipeline systems to ensure compliance with state and federal law.
Even though the natural gas in our pipeline systems is monitored for proper odorization, you should not rely solely on your sense of smell to determine if a gas leak has occurred or is occurring. Some people may not be able to detect the odorant because of a diminished sense of smell or because the odorant smell is being masked by other odors. In addition, there may be rare conditions, such as ODOR FADE (loss of odorant), which may occur and may cause the odor to diminish so that it is not detectable.
ODOR FADE (loss of odorant) can occur when physical and/or chemical processes cause the level of odorant in the gas to be reduced. These processes may include, but are not limited to, adsorption, absorption and oxidation. This can occur more frequently in installations of NEW GAS PIPE than in existing pipe.
If a natural gas leak occurs underground, the surrounding soil may cause ODOR FADE. Other factors that may cause ODOR FADE include, but are not limited to the construction and configuration of the customer’s gas facilities; the presence of rust, moisture, liquids or other substances in the pipe; and gas composition, pressure and/or flow. Intermittent, little or no gas flow over an extended period of time may also result in the loss of odorant until gas flow increases or becomes more frequent.
We at Northeast Ohio Natural Gas
identify our pipelines, our road crossings, railroad
crossings and meter stations by white markers with red
lettering such as you see above.
If you should hear a hissing or blowing noise, see
bubbles when it rains, or smell natural gas near one of our
facilities, please call
our toll free 24 hour emergency number at: